Terms of Service

Postflight is a deployment verification and site reliability companion. Depending on your plan, the Service may:

• monitor the health, uptime, and deployments of applications you connect from supported platforms;
• collect and analyze logs, metrics, error data, and telemetry from connected platforms and from client scripts you choose to install;
• run automated checks and user-journey tests against your deployments;
• detect anomalies, performance degradation, and incidents, and create incident records with severity classifications;
• notify you and, at your direction, your connected coding agents or tools (e.g. via MCP) about incidents and deployment status;
• provide AI-assisted diagnosis, suggested fixes, and hand-off to coding agents you connect;
• publish a public status page for your project at a URL you configure (e.g. status.postflight.sh/your-slug).

We may add, change, or remove features at any time. Features designated as beta, preview, or experimental are provided as-is and may change or be discontinued without notice.

You must be at least 18 years old to use the Service. You are responsible for the accuracy of your account information, for maintaining the confidentiality of your credentials, and for all activity under your account. Authentication is provided through a third-party identity provider; you must comply with its applicable terms.

Organizations and workspaces created within the Service are administered by their members according to the roles and permissions the Service makes available.

The Service works by connecting to third-party platforms and repositories that you authorize (for example, via OAuth). By connecting a platform, you:

• represent that you have the right and authority to grant us the access involved;
• authorize us to access, retrieve, and process data from that platform (such as deployment events, logs, metrics, configuration metadata, and error reports) for the purpose of providing the Service;
• acknowledge that your use of each connected platform remains governed by that platform's own terms, and that we are not responsible for changes those platforms make to their APIs, permissions, or availability.

You can disconnect a platform at any time. Disconnecting may degrade or disable parts of the Service.

"Customer Data" means data you submit to the Service or that the Service collects from your connected platforms, clusters, and client scripts on your behalf, including logs, metrics, telemetry, error data, deployment metadata, and journey definitions.

As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, display, and analyze Customer Data solely as necessary to (a) provide, maintain, and improve the Service, (b) prevent or address service, security, or technical issues, and (c) as compelled by law or as you otherwise permit.

You are responsible for the content and legality of Customer Data, including ensuring that logs and telemetry routed to the Service do not contain data you are not permitted to share with us (for example, regulated data categories the Service is not designed to handle — see Section 5).

We may generate and use aggregated or de-identified data derived from use of the Service (such as performance benchmarks and reliability statistics) provided it does not identify you, your users, or your applications.

You agree not to, and not to permit anyone to:

• use the Service to monitor systems you do not own or lack authorization to monitor;
• probe, scan, or test the vulnerability of any system without authorization, or use the Service to do so;
• interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorized access to it;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except where such restriction is prohibited by law;
• resell, sublicense, or provide the Service to third parties as a service bureau without our written agreement;
• use the Service to store or transmit malicious code, or material that is unlawful, infringing, or deceptive;
• submit to the Service data that is subject to heightened regulatory regimes for which the Service is not designed (including payment card data subject to PCI-DSS, protected health information, or government-issued identifiers), except incidentally within logs, which you should scrub at the source;
• circumvent plan limits, usage metering, or access controls;
• use the Service to build a directly competing product by systematically extracting its outputs.

We may suspend or limit access immediately where we reasonably believe your use violates this section, threatens the security or integrity of the Service, or creates legal exposure for us. Where practicable, we will notify you and work with you to restore access.

Parts of the Service use artificial intelligence to analyze incidents, correlate changes, suggest diagnoses, and propose or hand off fixes to coding agents you connect.

AI output is probabilistic and may be inaccurate, incomplete, or unsuitable for your situation. You are responsible for reviewing AI-generated diagnoses and any changes applied to your systems, including changes executed by coding agents acting on notifications or hand-offs from the Service.

You control which agents and tools receive incident data via MCP or other integrations. Actions taken by your agents and tools are your responsibility.

We do not guarantee that AI features will detect every incident, identify root causes correctly, or that suggested fixes will resolve issues without side effects.

The Service is offered in a free tier and one or more paid plans. Features, limits, and prices are described at our website or order form and may change; changes to paid plan pricing take effect at your next renewal, with prior notice.

Unless stated otherwise: fees are payable in advance, are non-refundable except as required by law, and are exclusive of applicable taxes, duties, and levies, which you are responsible for, other than taxes on our income. If your usage exceeds plan limits, we may require you to upgrade, apply overage charges we have disclosed, or throttle the excess usage.

We may suspend the Service for accounts with overdue amounts after reasonable notice.

We may modify, limit, or discontinue the free tier or any trial at any time. Data associated with inactive free accounts may be deleted after reasonable notice.

If you enable a public status page, the information you configure for it (project name, journey names, deployment confidence, incident summaries) will be publicly visible at its URL. You are responsible for what you choose to expose there and for ensuring it contains no confidential or personal information you do not wish to publish.

We and our licensors own the Service, including all software, models, designs, and documentation, and all related intellectual property rights. These Terms grant you no rights other than the limited right to use the Service as described. Feedback you provide may be used by us without restriction or obligation.

"Postflight" and associated logos are trademarks or marks of Postflight's operator. You may not use them without our prior written permission, except to truthfully describe your use of the Service.

The Service depends on and interoperates with third-party services (hosting providers, identity providers, connected platforms, notification channels such as Slack or Discord, and AI model providers). We are not responsible for third-party services, and your use of them is governed by their own terms. Sub-processors we use to deliver the Service are described in our Privacy Policy.

Each party will protect the other's non-public information disclosed in connection with the Service with at least reasonable care, use it only as needed to perform under these Terms, and not disclose it except to personnel and contractors under confidentiality obligations, or as required by law (with notice where lawful).

We implement administrative, technical, and organizational measures designed to protect Customer Data, as further described in our Privacy Policy. No system is perfectly secure; you are responsible for securing your own accounts, credentials, tokens, and connected platforms, and for configuring the Service (including notification channels and status pages) appropriately.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR WILL DETECT ALL INCIDENTS, OUTAGES, OR REGRESSIONS.

THE SERVICE IS A MONITORING AND DIAGNOSTIC AID. IT IS NOT A SUBSTITUTE FOR YOUR OWN OPERATIONAL PRACTICES, BACKUPS, OR JUDGMENT, AND MUST NOT BE RELIED UPON AS THE SOLE SAFEGUARD FOR ANY SYSTEM WHERE FAILURE COULD CAUSE DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, FOR FREE-TIER USE, USD 100).

NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.

You will defend and indemnify us against third-party claims arising from (a) Customer Data, (b) your connections and authorizations under Section 3, (c) your breach of Section 5 (Acceptable use), or (d) actions taken by coding agents or tools you connect to the Service.

These Terms apply while you use the Service. You may stop using the Service and delete your account at any time. Either party may terminate for material breach not cured within 30 days of notice. We may terminate free-tier accounts on 30 days' notice for any reason.

Upon termination: your right to use the Service ends; you should export any Customer Data you wish to keep before termination; and we will delete Customer Data in accordance with our Privacy Policy and retention practices. Sections that by their nature should survive (including 4 (license to aggregated data), 10, 12, 14–16, 18–20) survive termination.

We may update these Terms from time to time. For material changes we will give reasonable advance notice (e.g. by email or in-product notice). Changes take effect on the stated effective date; your continued use after that date constitutes acceptance. If you do not agree, you must stop using the Service before the changes take effect.

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally. Any dispute not so resolved shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules, seated in Singapore, in English, before a single arbitrator. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

Nothing in this section deprives you of mandatory consumer protections available under the laws of your place of residence, where those apply.

These Terms, together with the Privacy Policy and any order form, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them without your consent to a successor entity upon incorporation, or in connection with a merger, acquisition, or sale of assets, provided the assignee assumes our obligations under these Terms. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to us should be sent to [email protected]; notices to you may be sent to your account email.

Postflight — Contact: [email protected]